Commercial lawyers and clients – a recent survey
A recent survey by the FT and Managing Partners Forum Has thrown up some interesting pointers for commercial lawyers regarding the gap between what they think clients want and what clients really want. In terms of the 3 most important factors for commercial clients when using a solicitor the ability to solve problems fast was the most important to clients but only 5th most important for lawyers. The issue of frequency of communication was also big for clients, less so for lawyers. This is a common complaint by both consumers and commercial clients. There really is no excuse for not being proactive and you can be sure that when brands enter the legal market, communication skills and frequency will need to improve by lawyers.